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Knowledge Management System Use as a Key Driver of Professional and Organizational Cognitive Engagement.
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- Author(s): Iyengar, Kishen; Montealegre, Ramiro
- Source:
Journal of the Association for Information Systems. 2021, Vol. 22 Issue 2, p490-511. 22p. - Source:
- Additional Information
- Subject Terms:
- Abstract: This study aims to contribute to the literature on knowledge management systems (KMS) through investigating the role of engagement as an important intermediary in the relationship between KMS use and outcomes. Building on prior literature, we propose a theoretical model that conceptualizes KMS use as a valuable resource and distinguish between two types of cognitive engagement: professional cognitive engagement and organizational cognitive engagement. These, in turn, mediate the KMS use-job performance and KMS use-organizational commitment relationships. We tested the model on a sample of 3354 real estate agents using an extensive dataset comprised of primary and secondary data. The findings show that KMS use has an impact on individuals' professional and organizational cognitive engagement, which then impacts their job performance and organizational commitment. However, our findings indicate that professional cognitive engagement only partially mediates the relationship between KMS use and job performance. We conclude the paper with a discussion of theoretical contributions and practical implications. [ABSTRACT FROM AUTHOR]
- Abstract: Copyright of Journal of the Association for Information Systems is the property of Association for Information Systems and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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