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Folly Beach Library
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Phone: (843) 588-2001
Edgar Allan Poe/Sullivan's Island Library
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Wando Mount Pleasant Library
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Phone: (843) 805-6888
Village Library
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Phone: (843) 884-9741
St. Paul's/Hollywood Library
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Otranto Road Library
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Mt. Pleasant Library
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McClellanville Library
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Keith Summey North Charleston Library
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John's Island Library
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Hurd/St. Andrews Library
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Miss Jane's Building (Edisto Library Temporary Location)
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Dorchester Road Library
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Phone: (843) 795-6679
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Phone: (843) 805-6930
Bees Ferry West Ashley Library
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Phone: (843) 805-6892
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How the COVID-19 pandemic affected hotel Employee stress: Employee perceptions of occupational stressors and their consequences.
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- Author(s): Wong, Antony King Fung; Kim, Seongseop (Sam); Kim, Jungkeun; Han, Heesup
- Source:
International Journal of Hospitality Management; Feb2021, Vol. 93, pN.PAG-N.PAG, 1p- Subject Terms:
- Source:
- Additional Information
- Subject Terms:
- Abstract: • Hotel employee stressors after the pandemic outbreak consist of the three-dimensional structure. • Traditional hotel-work stressors positively affect job satisfaction and organizational commitment. • Job satisfaction and organizational commitment explain the job performance, subjective well-being, and prosocial behavior. • Hotel employees' pre-pandemic perceptions of occupational stressors differ from their perceptions after the pandemic. This study sought to examine the impacts of the global coronavirus pandemic on hotel employees' perceptions of occupational stressors and their consequences. Paired t -tests and structural equation modeling were applied to examine the responses of 758 hotel employees in the United States. The findings showed that occupational stressors after the outbreak of the pandemic consisted of three domains: traditional hotel-work stressors, unstable and more demanding hotel-work-environment stressors, and unethical hotel-labor-practices-borne stressors. The impacts of these stressors differed from the hypothesis that traditional hotel-work stressors positively affect job satisfaction and organizational commitment. The findings showed that job satisfaction and organizational commitment significantly explained job performance, subjective well-being, and prosocial behavior, but they did not significantly influence turnover intention. Hotel employees' pre-pandemic perceptions of occupational stressors and their consequences also differed significantly from their perceptions after the pandemic had broken out. [ABSTRACT FROM AUTHOR]
- Abstract: Copyright of International Journal of Hospitality Management is the property of Elsevier B.V. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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