PeopleSoft's Pricing Policies Annoy J.D. Edwards Users. (cover story)

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  • Additional Information
    • Subject Terms:
      DENVER (Colo.); COLORADO; UNITED States
    • Subject Terms:
      PEOPLESOFT Inc. 194678116 PSFT; J.D. Edwards & Co. JDEC
    • Abstract:
      PeopleSoft Incorporated's effort to migrate former J.D. Edwards & Co. customers to its own software licensing and maintenance pricing model has some users complaining about what they say is a lack of clarity and consistency, as well as the possibility that they could face higher costs. During an open forum at Quest Global conference in Denver, Colorado in June 2004, users of what is now PeopleSoft's EnterpriseOne line of business applications raised questions about the company's attempts to move them from their J.D. Edwards software licenses to its enterprise licensing scheme. The users complained that they do not fully understand how PeopleSoft's pricing works and said that their sales representatives do not appear to be empowered to negotiate with them. They also voiced fears that they will be penalized if they do not shift to the PeopleSoft model right away, describing a purported policy that could mean 10 percent cost increases per quarter for users who remain on the J.D. Edwards pricing plan. Getting information from PeopleSoft about pricing and the so-called contract-fusion program aimed at getting J.D. Edwards users to change pricing methodologies has been a frustrating process.