A Mediator for Conflict Resolution.

JOB performance; COMMUNICATION in management; INDUSTRIAL psychology; PERSONNEL management; LIBRARY directors; LIBRARY personnel; MIDDLE age & psychology; WORK environment; PSYCHOLOGICAL burnout; PSYCHOLOGICAL stress; JOB satisfaction

Discusses the scenario put forward in the article "I'm Not a Psychologist--I'm Just a Boss," by A.J. Anderson, in this issue. Opportunity which the library director in the scenario has given to a fellow administrator in assisting in the resolution of a conflict between a library employee and the library director; Discussion of whether problems such as job burnout or midlife crisis are responsible for the employee's apathy and lethargic job performance; Strategies which may be followed to increase communication within the workplace.