Guardian GOES IT ALONE WITHInsurance Processing System.

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  • Additional Information
    • Subject Terms:
      NEW York (State); UNITED States
    • Subject Terms:
      GUARDIAN Life Insurance Co. of America ; PEOPLESOFT Inc. 194678116 PSFT
    • Abstract:
      This article presents Guardian Life Insurance Co. as the recipient of Premier 100 Information Technology (IT) Leaders 2004 Best in Class award in New York. When the IT department at Guardian decided to install a new life insurance and annuity administration application, the project seemed to have all the ingredients for success. The plan was to replace a legacy batch system with a new online system that would allow users to create, view and modify database tables in a real-time environment. The application, Transcend, had just been sold by Trimark Technologies Inc. to PeopleSoft Inc. and a new pleasing product road map had been laid out that would help Guardian add much-needed capabilities. With PeopleSoft's bold commitment to an improved Transcend, Guardian decided to move ahead. It deployed the application temporarily, modifying it to work with its IT system until it was time to move to the revamped PeopleSoft release. But then things came unraveled. PeopleSoft decided to drop its plans for an update and Guardian was left with a shaky IT strategy. Guardian executive Shelley McIntyre says that the company had to implement the system, create the software interfaces to make it all work and get the new application ready for the employees.