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Quality Function Deployment and operational design decisions – a healthcare infrastructure development case study.
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- Author(s): Dehe, Benjamin1 ; Bamford, David1
- Source:
Production Planning & Control. Oct2017, Vol. 28 Issue 14, p1177-1192. 16p.- Subject Terms:
- Source:
- Additional Information
- Subject Terms:
- Abstract: The purpose of this paper is to demonstrate how QFD can enhance a healthcare organisation's strategic operational alignment, by synchronising the infrastructure design with the service intention. In this empirical paper, a case study of a £15 million infrastructure development has been used as the unique context to assess and test the experimental findings. QFD was utilised in order to capture and transform the requirements of decision-makers, providers, patients and local communities into both service and building design for Project K, a healthcare infrastructure, in the U.K. Two full iterations of the QFD results are presented. Using QFD generated effectiveness and efficiency by creating an information exchange platform and providing the stakeholders with a framework to optimise the decision-making. This paper makes a practical contribution by empirically testing the QFD modelling and providing evidence of its implementation within the complex, dynamic and evolving nature of the healthcare built environment sector. [ABSTRACT FROM AUTHOR]
- Abstract: Copyright of Production Planning & Control is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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