16 Secrets to Successful Claim Client Calls.

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    • Abstract:
      The article offers tips for insurance claims professionals to plan and execute a successful claim-oriented client call. It suggests to email a few days before visiting the client, confirming the time and date. It recommends to contact the broker and let her or him know the desire of meeting before scheduling a client meeting. It advises to know the aims for the meeting, such as discussing reserves, addressing servicing complaints and strengthening client relationship.